Everything you need to know about renting and listing baby equipment on chubbycheeks.
chubbycheeks is a UK-based peer-to-peer marketplace where parents and caregivers can rent baby and children's equipment from each other. We provide the platform and tools to connect people — the items themselves are owned and supplied by individual users, not by chubbycheeks.
Anyone aged 18 or over who is based in the UK can create an account to rent or list items. You'll need to provide accurate information when registering and agree to our Terms and Conditions.
You can list most baby and children's equipment, including:
Some items are not allowed — see our Safety & Responsibility page for details.
Yes. You'll need to create a free account to request rentals or list your own items. This helps us keep the platform safe and allows you to manage your bookings, messages, and payments in one place.
Here's what a typical rental looks like:
Find an item you'd like to rent, select your dates, and send a request to the owner. They'll review your request and can accept, decline, or message you with questions. You'll be notified when they respond.
Once a booking is confirmed, you and the owner can message each other through the platform to arrange collection and return times. This is agreed directly between you — chubbycheeks does not handle delivery or logistics.
Both parties upload condition photos at different stages to document the item's state and protect everyone involved:
Example: Sarah (lender) rents her pram to Emma (renter)
These images are compared to identify any changes. Clear, well-lit photos from multiple angles are most helpful. This process supports transparency and helps resolve any questions quickly.
Return the item to the owner as agreed. Both parties may upload images to confirm the item's condition. Once everything is confirmed, your deposit will be released. If there are any concerns, these are reviewed before the deposit is processed.
Deposits help protect item owners. They provide a safety net in case items are returned damaged, late, or not at all. The deposit amount is set by the owner and shown before you book.
No. The deposit is not a fee — it's held temporarily during your rental and returned to you once the item is returned in the agreed condition. Think of it as a refundable hold, not a charge.
Deposits are usually released after the item is returned on time and in the expected condition. The exact timing may vary — for example, if images need to be reviewed or if there's a query to resolve.
If the owner raises a concern — such as damage or a late return — the deposit may be held while the matter is reviewed. Both parties can provide evidence, and the outcome will depend on the information available.
chubbycheeks charges a small service fee on bookings to cover platform costs. This is shown clearly before you confirm a rental, so there are no surprises.
Normal wear-and-tear includes minor signs of use that happen naturally with baby equipment:
These are expected with pre-loved items and would not typically affect a deposit.
Damage goes beyond normal use and may affect the item's function, safety, or appearance:
If damage occurs, let the owner know as soon as possible. Be honest and provide photos if you can. The owner may submit a claim against your deposit. Claims are reviewed based on the evidence provided by both parties.
Images uploaded at pickup and return help document the item's condition. If there's a question about damage, these images can be compared. Automated tools may flag potential changes, and flagged cases may be reviewed by a person. This process supports transparency but does not replace your own checks.
We encourage renters and owners to communicate directly first. If you can't resolve things between yourselves, you can raise the issue with chubbycheeks. We'll review the available evidence — including images and messages — and aim to reach a fair outcome.
We help facilitate resolution and may make decisions based on the evidence provided. However, we cannot guarantee specific outcomes. Our goal is to support fairness and transparency, not to act as a judge or insurer.
Yes, but cancellation terms depend on the owner's policy and how close you are to the start date. Check the listing for cancellation details before booking. Refunds are processed according to the applicable policy.
Contact the owner as soon as possible to arrange an early return. Refunds for unused days are not guaranteed and depend on the circumstances and the owner's policy.
If an owner cancels a confirmed booking, you'll receive a full refund including any deposit. We understand this is frustrating, and we encourage owners to only accept bookings they can honour.
If you collect an item and it doesn't match the listing — for example, it's a different model, missing parts, or in worse condition than shown — contact the owner immediately. If you can't resolve it, let us know and we'll help where we can.
No. chubbycheeks is a marketplace — we provide the platform, but we do not inspect, test, or certify items. Owners are responsible for the condition and safety of their items. Renters should check items carefully at collection.
All items listed on chubbycheeks must meet applicable UK safety standards. Items must not be recalled, broken, incomplete, or modified in ways that affect safety. Owners are responsible for ensuring their items are safe to use.
The following are not permitted on chubbycheeks:
You are. All equipment must be used under appropriate adult supervision. chubbycheeks provides a platform to connect users, but parents and caregivers remain responsible for their children's safety at all times.
If you become aware that an item has been recalled, stop using it immediately and contact the owner. Recalled items must not be listed or rented on chubbycheeks. You can check recalls on the UK Government's product recall website.
Every user has a profile showing their name, reviews from other users, and how long they've been on the platform. You can read reviews and message owners before booking to get a feel for who you're dealing with.
Trust your instincts. If something doesn't feel right — whether it's the item, the owner, or the situation — you can cancel the booking or decline to proceed. Your safety and comfort come first. If you have concerns about another user, please let us know.
You can reach us by email at hello@chubbycheeks.co. We aim to respond within 1-2 working days.
We're here to help. Drop us an email and we'll get back to you as soon as we can.
Email us at hello@chubbycheeks.co